Eight years?

Just a quick note...  Just got off the 800 # with gccf in Ohio.  Spoke with a young man named Michael Gray.  Michael said that the call center is not in touch with the claims processors, and that our claims might be paid tomorrow or eight years from now.  At the current rate of two claims paid a day, it would take about eight years to pay all 5853 claims already filed.  And what about the next wave of claims about to be filed?