We filed our Interim Claims at the local gccf office on Monday morning 12/20. As of Tuesday, 12/28, eight days later, the gccf processing office in Ohio has no record of them having ever been filed. We must reference the "good ol' days" of early October when non-casino claims were being filed, examined, approved, and paid, all within five to seven days. One would have hoped that with new and improved systems in place and far fewer claims to process, things would have been proceeding much more efficiently with the Interim Claims. The local buzz says that some who have called Ohio have been told that their claims have been received. Some, like us, show nothing on record at all. Further, one gccf representative in Ohio reportedly said that all of our information must first be "authenticated", whatever that means. Then the claims will be passed along to the adjusters, who will have ninety days from that point to resolve them. Could this possibly get any gummier? Why can't we simply be treated exactly as so many tourism and hospitality employees before?
Our local gccf office managers have promised to try to find out about the status of our claims on Wednesday the 29th. We will try to ask a few more questions, and, perhaps get a few more answers.
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