disappointed...

The local gccf office and gccf 800# calls told us that their "next phase" would begin on November 24th.  On the 25th, a local gccf manager promised us that a team would be in place the following week (of Nov 29) to "answer all of our questions".  Later that week, they told us that additional training was required and that the team would be in place the following week (Dec 6).  Of course, they are still not there.  Late that week, our gccf telephone contact told us that Interim Claim information packets were being mailed out, to arrive the week of Dec 13.  Yesterday, Dec 15, the same source said that packets had not started mailing...  This source also indicated that Interim Claim paperwork would be available in local offices Friday Dec 17.  Really?  Absolutely nothing gccf has promised with our claims has come true so far.  The emotional roller coaster ride continues...

We had had very sincere hopes that the appointment of a casino liasion would have released us from "Denial Hell" and paid us as quickly and as generously as so many others in our area before.  Speaking for casino employees, and Table Games people in particular, we are very sure that our claims have been well documented and in no way should be held to any different standards than so many miscellaneous claims having been approved before.  Certainly server claims are also as well documented as others that have been generously paid. 

In light of the purported liasion mission, and in light of our already-filed, well-documented claims, we are very disappointed that so little has moved forward thus far.  We are also extremely disappointed to have been offered the suggestion that perhaps we would be better off to wait until February to file our Interim Claims.  The reason given that our 2010 W2's might be more accurate than our ten months of paystubs having been already submitted.  This strongly smacks of different treatment and different standards.  We all know that ten months' pay can very accurately predict the year, as it so obviously has for so many others.  We have waited two months, and now we are being asked to wait an additional two months?  When so many others have been paid within days.  Really?

We must point out that gccf has now resolved over 400,000 claims in less than 120 days, an average of over 3000 per day.  We estimate there being between 3000 and 4000 "casinos" claims in Mississippi.  This seems no more than two days work, especially given the excellent documentation, and especially given the appointment of a special liasion to facilitate and expedite.  Two months?  Really?  How about the two days that it should actually take?