Bill,
In early October, the gccf was filing, evaluating, processing, paying, and delivering claims in five to seven days. And very accurately, I might add.
My wife and I filed our Interim Claims with the managers and attorneys at the local office Monday morning 12/20. When I called the 800 number in Ohio on Tuesday afternoon, 12/28, they had no record of our claims having ever been filed. As of the 29th, the claims were acknowledged as having been received. Nine days simply to have received the claims? We had certainly hoped that this process would have been streamlined instead of having been so badly bogged down. Perhaps I am wrong in my understanding, but the thought down here has been that the liaison was created to increase efficiency in processing casino workers' claims.
The second person I spoke with in Ohio on Wednesday said, "gccf is finalizing the methodology for evaluation of Interim and Final Claims". Finalizing the methodology now? This is like saying, "I'm going to jump in the water and invent a scuba system while I'm down there!" Finalizing the methodology? Really? How long do you imagine this might take?
At the third level up, I spoke with a supervisor, Tom Bender. Tom said that "casinos" claims are "being held to different standards" than our brothers' and sisters' in the hospitality and tourism industries before us. Other quotes include, "authentication process", "more in-depth investigation", "verifying tax returns". "Verifying tax returns"? How? I will mention to you again that this will prove to be the best documented group in Mississippi. Many of us are very much in "emergency" states still. How can we move forward with maximum efficiency?
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